Speaking during the flag-off of the commission’s “Year of Consumer”, the NCC boss said the commission intended to carry out its promise by monitoring the quality of service from telecom service providers to ensure it conformed to acceptable standard.
In a statement sent to DAILY POST, Danbatta declared 2017 a yer of consumer, stressing that telecom users will get the best services.
According to Danbatta, “Today’s event is remarkable because the Nigerian Telecom Consumer is centre stage. Often ignored, exploited and regarded as an irritation, the telecom consumer fulfils that truism that a chain can only be as strong as its weakest link.
“The telecom weak link, rightly or wrongly is the consumer. The consumer who scratches a 200 naira air credit card is as important as the one that spends one hundred thousand naira. Both of them expect qualitative service from their operators whether in making calls or using data. “The NCC is mandated to monitor the QoS and ensure it conforms to acceptable standard. And we must remember that these consumers together have made all the success stories we speak about possible in the telecom industry today.
“In 2015, Nigerian telecom consumers spent a whopping $5.6 billion on telecommunications services. And in 2016, they topped it up by another $1billion to make it $6.6 billion.
“That’s why today’s event is remarkable. More remarkable is that the Year 2017 is dedicated to the Nigerian Telecom Consumer.
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